Refund policy

Return & Refund Policy

Thank you for shopping with Future Sync. Please review our specific policies for both our digital products and physical branded merchandise below.

1. 14-Day Return Window
We offer a strict 14-day window to report any issues or request a return, starting from the day your package is delivered. After 14 days, we unfortunately cannot offer a refund or replacement.

2. Returns for Non-Defective Items (Change of Mind / Incorrect Size)
If you wish to return a physical product that is completely sound, undamaged, and has no defects, you may do so within the 14-day window under the following strict conditions:
• You must contact our customer support team first to review your case and obtain official approval. Unauthorized returns will be rejected.
• Once approved, our team will provide you with the exact and correct return warehouse address. Do not send items back to the address on the shipping label.
• The product must be completely unworn, unused, with all original brand tags attached, and in its original packaging.

3. Digital Products Policy
Due to the digital nature of our downloads, templates, and files, all digital product sales are final and strictly non-refundable once purchased. If you experience any technical issues accessing your file, please contact us immediately for a working copy.

4. Damaged or Defective Items
If your physical product arrives with a manufacturing error, factory defect, or is damaged during shipping, we will gladly send a free replacement or issue a full refund.
• How to report: Contact our support team or open a formal support ticket within 14 days of delivery. You must include a detailed description and upload a clear photograph showing the defect.

5. Return Shipping Costs
For all approved returns of non-defective/sound items, the customer is strictly responsible for paying their own return shipping costs. Original shipping fees from your order are non-refundable.

6. Refund Timeline
Approved refunds will be automatically processed back to your original payment method within 5–10 business days after the warehouse inspects and confirms the return.

7. Contact Information
If you have any questions about our return and refund policy, please contact us through our official channels below:

Email Support: support@futuresyncshop.com (Recommended to open a formal support ticket)

Phone Support: +44 7462230796 (Available from 1:00 PM to 2:00 PM GMT)
Registered Address: Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, L1 0AH, United Kingdom
Business Hours: Monday - Friday: 9:00 AM - 5:00 PM (GMT)